Shipping & Returns


Delivery Options

Free Delivery Local Pickup Local Delivery UK Mainland Delivery Highland & Island Locations Northern Ireland Returns Free Delivery

UK Mainland orders that we receive above £80 (ex vat) will be sent carriage paid.

Local Pick Up

Portland distribution centre is based at 14 York St, Ayr, South Ayrshire KA8 8AN Google Map Location. We offer a local pick up option on your order if you are located in the West or South West of Scotland saving you on carriage charges. All orders are collectable at the front desk Monday – Friday 8am – 5pm. Please Note you will require order confirmation (printed or digital is acceptable). The ‘Local Pick Up’ option will appear in the shipping calculator in both cart & checkout pages if you input one of the following postcode prefixes; KA1, KA2, KA3, KA4, KA5, KA6, KA7, KA8, KA9, KA10, KA11, KA12, KA13, KA14, KA15, KA16, KA17, KA18, KA19, KA20, KA21, KA22, KA23, KA24, KA25, KA26, PA17.

Local Delivery

Portland offer a local delivery service via our own fleet of delivery vehicles if you are located in the West or South West of Scotland. This service offers a reduced shipping rate of £2.50 (ex vat) with no size or weight restrictions and a 60% saving on our mainline courier rates. We endeavour to deliver orders within 48 hours between the hours of 9am – 5pm Monday – Friday. If you have custom delivery requirements please complete the ‘Order Notes’ form on the Checkout Page. Please Note: Our vans will only attempt to deliver your item once, subsequent delivery attempts will incur additional delivery charges. The ‘Local Delivery’ option will appear in the shipping calculator in both cart & checkout pages if you input one of the following postcode prefixes; KA1, KA2, KA3, KA4, KA5, KA6, KA7, KA8, KA9, KA10, KA11, KA12, KA13, KA14, KA15, KA16, KA17, KA18, KA19, KA20, KA21, KA22, KA23, KA24, KA25, KA26, PA17.

UK Mainland Delivery

Portland’s standard delivery time is 1 to 2 working days (next day if order is placed Monday – Thursday before 13.00 hrs) £6.95 (ex vat). Further charges will be applied if your order weighs more than 20kg. If you are unsure of costings please call 01292 288388 or email the office. If for any reason there is a delay, or any of our products are out of stock we will contact you to advise, providing an option to back order, amend or cancel your order. All UK mainland orders can be tracked and will require a signature. We endeavour to deliver orders between the hours of 9am – 5pm. If you have custom delivery requirements please complete the ‘Order Notes’ form on the Checkout Page. Please Note: Couriers may only attempt to deliver your item once, subsequent delivery attempts may incur additional delivery charges.

Highland & Island Locations

Free Shipping if your order is above £175.00 (ex vat). If you stay in one of the following areas, your order will cost £19.99 (ex vat) and may take an extra day or two to arrive depending on location and weather conditions; Isle of Skye, Highland IV Postcodes, Orkney, Shetland, Isle of Islay, Isle of Jura, Isle of Colonsay, Isle of Mull, Isle of Iona, Isle of Tiree, Isle of Coll, Isle of Eigg, Isle Rum, Isle of Canna, Isle of Wight, Isle of Scilly, Channel Islands, Island of Gigha, Outer Hebrides & Isle of Man.

Further charges will be applied if your order weighs more than 20kg. If you are unsure of costings please call 01292 288388 or email the office. We endeavour to deliver orders between the hours of 9am – 5pm Monday to Friday. If you have custom delivery requirements please complete the ‘Order Notes’ form on the Checkout Page. Please Note: Couriers may only attempt to deliver your item once, subsequent delivery attempts may incur additional delivery charges.

Northern Ireland

Free Shipping if your order is above £250.00 (ex vat). All Northern Ireland orders may take an extra day for delivery and will be charged at £29.99 (ex vat). Further charges will be applied if your order weighs more than 20kg. If you are unsure of costings please call 01292 288388 or email the office. We endeavour to deliver orders between the hours of 9am – 5pm Monday – Friday. If you have custom delivery requirements please complete the ‘Order Notes’ form on the Checkout Page. Please Note: Couriers may only attempt to deliver your item once, subsequent delivery attempts may incur additional delivery charges.

Please contact us if you have urgent requirements for your delivery and we will do our utmost to assist. Additional charges may apply.

Please note that due to the chemical make up of some of the products we supply, carrier firms are not able to deliver them. In these rare situations we will inform you of an alternative product via email when your order is placed.

Returns

We want all of our clients to be happy with every purchase. Please check your goods on delivery and ensure that they are supplied correctly. If any goods prove to be unsuitable or faulty please return them within 2 working days in the original packaging and in an unused condition for full refund less any postage costs.

Orders can be cancelled by the customer any time prior to dispatch with no charge. Orders cancelled after this time will be subject to carriage charges.

To arrange the return of your unwanted items please contact Portland Janitorial Products with your order number, where you will be given a returns number and address where to be returned. Alternatively you can call our office directly on 01292 288388 to arrange a return on unsatisfactory goods. All refunds will be inclusive of VAT but please note that carriage charges will not be refunded.

All payment of goods at Portland Janitorial Products are directed through Paypal. Upon receipt of satisfactorily returned goods your payment will be reimbursed via the Paypal gateway and should credit your Paypal account or designated credit card (depending on your original payment option) with immediate effect, allowing you to purchase with full confidence in our robust online payment processing.